Frequently Asked Questions

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!
For security purposes, we do not keep your credit card number on file even if you are registered with us.
To access your wish list, please make sure you are logged in and then click this link here.
Due to high demand, some of the items on our website do sell out very quickly. We do include the option to sign up for back in stock email notifications on all of our sold out products. Simply go to the product page of the product your after where you will see the option to sign up to be notified. It’s also worth checking back as the site is regularly updated.
We recommend caring for B22 products as you would for your fine jewelry or similar items, such as keeping liquids away. Should accidental spills happen, immediately dab up any liquid off the all the surfaces. For more tips on keeping your B22 items in mint condition, we’ve put together a handy Aftercare Guide with more detailed instructions on maintenance.
If you can't remember your password, we'll need to reset that for you. Simply click here to change it.
You'll receive an email once your order has shipped, containing your tracking link. Alternatively, you can log into your B22 Account and get more information related to your order.
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes: orders at brand22 dot com.
Oh no! Please try resetting your password initially. If this still doesn't work please contact our Customer Service team with your account details and we'll try and help!
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.